Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (Italian-speaking) to join their team. In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to their Italian-speaking clients.
Job Responsibilities
- Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
- Deliver excellent customer service and ensure a positive customer experience.
- Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
- Identify and pursue sales opportunities and cross-selling within the existing customer base.
- Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
- Record customer interactions and maintain relevant information in the customer system.
- Proactively communicate with customers about new products, services, and promotions.
Requirements
- Excellent communication skills in Italian, both written and verbal.
- Customer-oriented mindset and strong problem-solving skills.
- Passionate about IT and possesses strong computer skills.
- Experience in a customer service or customer relations role is a plus.
- Familiarity with the financial sector and knowledge of investment products is a bonus.
- Good organizational skills and ability to multitask.
- Team player with the ability to work independently.
