Primary Responsibilities:
- Making daily outbound calls and follow-ups;
- Working with clients/customers;
- Assisting new players and current players to ensure they have no blockers to enjoying the company products/services;
- Promoting company site, products, campaigns, and overall entertainment offering;
- Working with the team leader to ensure all targets are understood and achieved;
- Performing other duties and responsibilities as assigned;
- Daily interaction and reports to the direct manager;
- Planning and implementing systems that perform the work and fulfill the department's mission and goals efficiently and the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output;
- Work with other departments such as Payments, Risk, VIP, and Customer Support;
- Communication on a regular basis with all managers and peers from different departments;
Job Requirements:
- An energetic passion for customer service and speaking directly with customers;
- A drive to reach targets and overachieve on a daily basis;
- Target-oriented and driven by achieving goals;
- Time management and prioritizing workload;
- Working knowledge of Microsoft Office;
- Excellent organizational and time-management skills;
- Excellent customer service skills;
- Organizational skills and attention to detail;
- Negotiation skills;
- Good interpersonal skills;
- Experience in this type of job role - advantage;
- Ability to work under pressure;
- English - fluent level.
We offer excellent benefits:
- Working in dynamic European company;
- 24 workdays of paid vacation;
- Friendly team;
- Lots of opportunities for education and development within the company;
- Official employment and full medical insurance;
- Working with a brand new MacBookPro;
- Competitive salary and attractive bonus scheme;
- Birthday celebration present;
- Breakfast and lunch partially paid by the company;
- Fruits and snacks available in the office.
