Company Overview:
Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.
Our Cyprus office, Mitrade EU, is just starting up, presenting a unique opportunity to be a founding member and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing our employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with Mitrade Group. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.
Role Summary:
It is an individual contributor role based in our Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.
If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance! ️
What Would Be Your Responsibilities:
- Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
- Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
- Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
- Proactively liaise with various departments to assist in resolving clients’ queries.
- Proactively learn about the financial markets, CFD industry, and trading platforms.
- Actively assist with proof reading and translation of contents as required.
What We Require from You
- Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
- Fluency in English.
- Polish, German, Italian, Portuguese preferred additional language.
- Enthusiasm about customer service and problem-solving.
- Excellent communication skills both verbal and written.
- Strong sense of integrity.
- Willingness to commit to long-term career growth and professional development.
- Open-minded and cooperative personality.
- Critical thinking and problem-solving skills.
- Advanced MS Office skills.
- Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.
Working Hours:
- Willingness to do morning and afternoon shifts on a weekly basis.
- Flexible to work on weekends/Cyprus Public holidays on rotation.
- Working Hours 08:00-16:00 & 15:00 – 23:00.
What You Can Look Forward To:
- Be part of a dynamic and multi-cultural team
- Career growth opportunities with global offices
- Competitive salary
- Performance-based bonus
- Private medical insurance
- Education subsidy & full-paid Study Leave
- Fitness membership allowance
- Birthday Leave
Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.
If you want to be part of our dynamic and multi-cultural team, please send us your CV at hr-eu@mitrade.com
