Our client, an award-winning forex broker, is searching for an accomplished CRM Administrator, to join their team on-site in Limassol, Cyprus.
Duties and responsibilities:
- Tailor and configure the CRM platform to align with the organization’s goals and requirements
- Oversee user access, security roles, and permissions within the CRM system
- Design and implement CRM workflows, automation, and business processes to enhance operational efficiency and productivity
- Ensure the accuracy, completeness, and integrity of CRM data through regular monitoring and maintenance
- Provide training and ongoing support to users, ensuring they are equipped with the knowledge to utilize CRM features effectively
- Work closely with key stakeholders to gather requirements and prioritise system enhancements
- Track CRM system performance, conducting routine audits to identify and resolve issues or inconsistencies
- Keep up to date with CRM trends and emerging technologies to recommend relevant improvements and updates
- Generate insightful reports and dashboards to analyse CRM data and present findings to management
- Assist in CRM system integrations and data migrations, ensuring smooth transitions and system compatibility
- Address system issues, collaborating with relevant departments to implement solutions
- Work with the Head of Operations to prioritise tasks and manage support tickets, considering system limitations
Requirements:
- Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
- Demonstrated experience in a CRM Administrator role or similar
- Familiarity with CRM system integration, migration projects, and comprehensive knowledge of CRM functionality, including customisation, configuration, and workflow automation
- Strong problem-solving abilities with a proven track record of diagnosing and resolving technical issues
- Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams
- A keen eye for detail, ensuring data accuracy and maintaining system integrity
- Capable of managing and prioritising multiple tasks and projects in a fast-paced, dynamic environment
If you can bring a wealth of knowledge from a similar role within the FX industry, we want to hear from you! We look forward to receiving your applications.
