Job Overview:
The perfect candidate will configure and troubleshoot our product to address customers' technical issues. Acting as a liaison between customers and internal teams, you'll provide support. Your adeptness in complex networking environments is crucial for the role.
Responsibilities:
- Manage and maintain trading platforms (MT4 / MT5)
- Manage and maintain aggregation engines (XCore / FXCubic / Centroid / OneZero)
- Manage and maintain 3rd party solutions (CRM / MAM / PSP)
- Provide 2nd level of technical support (internal / external)
- Manage and execute technical onboarding of clients (Professional and API)
- Work closely with the IT department to manage and maintain the Trading Platform Infrastructure
- Work closely with the Dealing department to deliver trading solutions based on business requirements
- Work closely with the Backoffice department to manage and maintain CRM and Payment Solutions
- Document internal facing digital content on trading ecosystem supporting the Companies products and offerings as well as internal training material where necessary
Qualifications:
- 2 years’ experience within the FX and/or FinTech industries
- Proven working knowledge of MT4 and MT5 trading platform
- Proven working knowledge of at least one of the following aggregation engines: PrimeXM / FXCubic / Centroid / OneZero
- Proven working knowledge of FIX API and FIX protocol
- Above average computer knowledge and technical skills
- Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
- Skilled in multi-tasking and strong attention to details
- Use of multiple systems/applications at once
- Analytical and troubleshooting skills
What We Offer:
- Medical Insurance (incl. Dental & Optical)
- Provident Fund
- Wolt Monthly Allowance
- Birthday benefit
- Discount Scheme
- Team Bonding Allowance
- Continuous training and support
- Flexible working hours
- Team-oriented and collaborative culture
If you are enthusiastic about making a positive impact and thrive in a dynamic environment, we would love to hear from you.
