Position: Premium Customer Success Officer (French)
Location: Limassol, Cyprus
Work model: on site
Employment type: Full-time
Remuneration: Base salary quarterly Bonuses, depending on experience.
DUTIES AND RESPONSIBILITIES:
- Develop and nurture long-term relationships with current clients, providing them with optimal service solutions.
- Monitor client satisfaction levels, gather feedback, and implement improvements where necessary.
- Stay informed on industry trends and developments.
- Present products and services to clients, showcasing their value and benefits.
- Address client inquiries and resolve issues, escalating to the appropriate department when needed.
- Ensure both your organization and clients comply with the terms and conditions of contracts.
- Understand client goals and work collaboratively to meet their objectives and targets.
REQUIREMENTS:
- Native or fluent in French (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
- A degree in Economics, Business, or a related field.
- Minimum of two years experience in Client Relationship, Sales, Business Development, or Customer Support within the Forex industry.
- Strong understanding of financial markets and financial instruments.
- Familiarity with both technical and fundamental analysis.
- Exceptional copywriting abilities.
- Knowledge of key events, event parameters, and profile factors relevant to our industry.
- Highly self-motivated with a strong drive to achieve.
- Excellent communication and time management skills.
BENEFITS:
- Working schedule: 09:00AM-18:00PM
- Comprehensive Global Health Insurance Plan, covering both the employee and their immediate family from the start.
- Unlimited access to Udemy Business for ongoing learning and development.
- Company discount card offering savings on a wide range of products and services.
- Corporate events and team-building activities to foster collaboration and engagement.
- Opportunities for both professional and personal growth in a dynamic, fast-paced environment.
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
