The House of Mercier is thrilled to offer an exciting opportunity for Spanish-speaking individuals to relocate to Greece for Spanish Customer Support Roles. This position allows you to contribute to a welcoming environment, helping our Spanish-speaking clients with their inquiries and fostering a positive relationship with our brand. If you are enthusiastic about delivering exceptional customer service and eager for a remarkable adventure, this role is ideal for you.
Responsibilities
- Assist customers in Spanish through multiple communication channels, including phone, email, and chat, addressing inquiries regarding our products and services
- Guide clients in resolving their issues effectively and ensure a seamless experience
- Handle customer complaints with professionalism, striving for prompt and satisfactory resolutions
- Document customer interactions accurately and maintain detailed records of inquiries and solutions
- Work collaboratively with internal teams to escalate complex issues and contribute to customer satisfaction initiatives
- Stay informed about product offerings and industry trends to provide well-rounded assistance
- Participate in projects aiming to enhance customer engagement and overall experience
Requirements
- Fluency in Spanish and English, both written and spoken
- Previous experience in customer support or a related field is preferred
- Strong communication skills with a dedication to delivering outstanding customer service
- Ability to troubleshoot customer inquiries and offer effective solutions
- A positive attitude and a willingness to embrace a new culture and lifestyle in Greece
- A team player with a focus on improving customer satisfaction and loyalty
- Open to relocation and ready to take on the challenges of adapting to a new environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
