Our client is a store founded in 1978 in Limassol with the aim of importing and distributing selected DIY products for professionals and individuals.
Job Responsibilities
- Coordinating, supervising, and monitoring store operations to ensure accurate, high-quality execution within set timeframes.
- Continuously improving processes and systems and managing changes effectively.
- Ensuring the availability of necessary resources and a suitable work environment for the store’s operations.
- Communicating the company’s strategic goals to staff and the role of the store in achieving them.
- Setting store goals and distributing them among the store’s departments.
- Providing ongoing support and feedback to store staff and addressing professional issues.
- Evaluating staff members based on the current assessment system.
- Utilizing and developing the professional skills of the store’s personnel.
- Motivating department staff to improve performance (quantitative and qualitative).
- Planning and monitoring work schedules and annual leave for store personnel.
- Managing the store’s cash register and expenses (e.g., overtime).
- Resolving administrative issues (e.g., repairs).
Sales & Customer Service
- Promoting store sales.
- Encouraging cross-sales for products from other departments.
- Promoting products on offer.
- Effectively serving both internal and external customers in-store and over the phone.
- Preparing and managing order forms and/or customer offers for timely and accurate completion.
- Informing the Purchasing Department about necessary orders to cover product shortages for existing customer orders.
- Making recommendations to the Purchasing Department for new products and/or increased needs for existing products.
- Inspecting returned products.
Organization & Stock Replenishment
- Ensuring stock accuracy and completeness for correct categorization and timely replenishment.
- Ensuring accurate and immediate product pricing.
- Ensuring correct shelf organization according to the given instructions.
- Submitting timely requests to the Central Warehouse for replenishment.
- Maintaining workspace cleanliness.
Credit Control
- Monitoring customer credit balances and managing overages with the Credit Control Department.
- Tracking shipment waybills to customers to convert them into invoices within company policy time limits.
Health and Safety
- Implementing and monitoring health and safety policies and procedures, informing the Health & Safety Officer about issues and improvements.
- Notifying the Health & Safety Officer of any accidents within store premises.
- Notifying the Health & Safety Officer of any work-related accidents and illnesses among staff.
Other Duties
- Opening and closing the store.
- Any other duties assigned by the authorized Supervisory Authority.
Requirements
- Three years of experience in a similar position.
- Organizational, communication, interpersonal, and managerial skills.
- Ability to work under pressure and handle multiple tasks effectively.
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
- Professional conduct.
- Fluency in Greek and English.
Academic / Professional Qualifications
- University degree in Business Administration or a related field.
Benefits:
- 13th salary.
- 22 days of leave per calendar year.
- Discount Card for shopping at the store.
- Five-day work week from Monday to Sunday with flexible hours.
