Our client is an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all their customers’ needs.
They offer full turnkey solutions for casinos and sports for the online gaming industry and strive to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators.
They’re looking for a motivated and dynamic Risk and Sports Agent to join their team in Limassol.
Job Responsibilities
- Monitor sports and casino betting customer accounts to detect fraudulent patterns and suspicious activity, ensuring the integrity of transactions and preventing financial loss.
- Investigate suspicious sports and casino betting transactions and sports-related risks, report findings, and undertake remedial actions to mitigate potential losses.
- Utilize fraud and payment systems to optimize deposit conversion rates, maintain a favourable chargeback ratio, and process all withdrawal requests in a timely manner.
- Monitor, operate, and manage all risk tasks, ensuring effective estimation and decision-making in high-pressure situations.
- Assist Customer Support teams by resolving customer queries related to payments, fraud, and sports risk, ensuring professional and clear communication.
- Uphold professionalism in all interactions, ensuring that business objectives are met while providing a high level of service to customers and stakeholders.
Requirements
- Experience with sports betting analysis is required;
- Excellent command of the English language;
- Attention to details and quality of work;
- Computer literate and proficient user of Excel;
Remuneration & Benefits:
- Career development
- 21 days Paid Annual Leave
- Medical Health Insurance
- Complimentary lunch
- Team Building Activities
- Monetary voucher on Birthdays and additional occasions
- Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
- Referral Bonus
- Paid Training
- Unlimited daily snacks and beverages
