Job Title: Customer Service & Logistics Specialist
Location: Limassol, Cyprus
Reports to: Order-to-Cash Process Leader
Responsibilities
- Responds to customer requests and queries in a timely and proactive manner
- Achieves KPI and objectives in order to meet and exceed customer expectations
- Builds strong relationships with logistics units of Stoli Group’s customers
- Monitors and drives OTIF performance, challenges order/delivery issues
- Leads the logistics providers in respect of customer requests
- Supports the SIOP team in anything related to the demand planning, logistics, stock management.
- Provides all-encompassing logistics- and region-relevant support for internal customers
- Arranges registration document preparation for the clients
- Updates all technical specs for clients by request
- Coordinates and liaises with customers, forwarders & warehouse for shipment readiness and delivery schedules
- Prepares and handles day-to-day documents for delivery
- Assists & updates customers with stock queries and shipment schedules
- Liaises with warehouse for shipments
- Ensures stock replenishment and stock data reconciliation IC and with 3PL
- Builds a strong collaboration with Stoli Group’s cluster leads
- Feeds the Customer Service Reporting
- Analyses statistics to determine and signal the level of customer satisfaction aiming continuous improvement
- Follows principles of optimization of distribution, transport and warehousing costs
- Work with the 3PL and the wider Commercial and Supply Chain Team to ensure quick resolution of issues and smooth flow of goods
- Maintains a sustainable and inclusive culture of operation globally, encouraging different perspectives and enabling the connectivity between Stoli Group, its employees and its international partners.
- Maintains proper functioning of customer service processes and procedures
Competencies
Companywide
Team player; able and willing to work independently and under stress; action oriented; drive for results and excellence; integrity & trust; corporate ethics & values; problem solving - thinking outside the box, attention to details.
Functional
Clear understanding of Customer Service and Logistics principles
Leadership
Priority setting.
Relationships
- Internal Stoli Global Ops team; GBS; Sales & Marketing Cluster leads
- External warehouse, forwarders, distributors, bottling plants (both own and 3P)
Qualifications
- Education Preferred BBA / BSc (or higher) degree in supply chain / logistics
- Systems Microsoft office 2010+, SAP
- Experience Relevant working experience of at least 2 years
- Successful track record in logistics / supply chain /customer service
- Understanding of the alcohol industry operations will be considered as advantage
Excellent command of English business language is a must
Disclaimer: Stoli Group is an equal opportunity employer that values workforce diversity. By embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success. The duties and responsibilities described in the role profile might not be a comprehensive list.
