Our client, a dynamic Events Management company and leading Marketing Agency who brings unparalleled expertise to the online trading, fintech and financial services industries, is looking to recruit a talented
Customer Success Executive, Events to join their team.
The role
The Customer Success Executive plays a pivotal role in ensuring a smooth and successful event experience for clients. This role involves managing customer onboarding, coordinating event-related specifications with internal teams and suppliers and addressing client needs on-site. By building strong relationships and providing exceptional support throughout the event process, the Customer Success Executive ensures client satisfaction and enhances overall event delivery.
Key Responsibilities:
- Support customer onboarding processes and ensure smooth delivery of onboarding materials
- Coordinate with internal teams and external suppliers to gather, prepare and deliver necessary specifications, variations and additional information required for successful project execution and to meet customer needs
- Build and maintain strong customer relationships, acting as the main point of contact for assigned clients
- Collaborate with internal teams and external stakeholders to gather, prepare and provide necessary project specifications and information
- Assist with event-related requests, ensuring customer requirements are addressed effectively
- Monitor and maintain customer satisfaction metrics and share insights for improvement
- Ensure timely and accurate delivery of all materials, coordinating with relevant teams as needed
- Provide on-site support during events, addressing customer concerns and requests promptly
Requirements
- 3-5 years of relevant experience in event management or a similar field
- A bachelor's degree in a related field such as Event Management, Business Administration, or Marketing is preferred
- Experience in event management, coordinating and executing successful events to enhance customer engagement and satisfaction will be considered a benefit
- Strong verbal and written communication skills
- Experience in managing customer relationships
- Strong problem-solving and critical thinking abilities
- Ability to prioritize tasks and meet deadlines
- Familiarity with working in a fast-paced, iterative environment
- Proficiency in creating and managing project schedules
- Experience in preparing and managing customer quotations
- Ability to develop and maintain strong external partnerships
- Skilled in negotiation and achieving favorable outcomes
Personal Attributes
- Demonstrates strong empathy and an understanding of group dynamics
- Pays attention to detail and is thorough in task completion
- Consistently reliable, committed to quality and meets deadlines
- Adapts swiftly to changing priorities while maintaining productivity
- Values teamwork and contributes positively to a collaborative environment
Benefits
- Competitive Compensation Package
- Health and Dental Coverage for Well-being
- Annual Discretionary Bonus based on performance
- 21-days Annual Leave
- 5 paid sick leave days
- Flexible Working Hours
- Working from Home Option
- Long Weekend Leave
- Maternity/Paternity Top Up allowance
- Complementary Lunch at the office
