FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Senior Customer Support Specialist - English Speaking in Cyprus office - a certified Great Place to Work®.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Customer Experience
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX industry
- A team player with excellent communication skills
- Fluency in English is essential
- Knowledge of additional language will be a advantage
- Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
- Ability to work on public holidays and One Saturday & Sunday a month
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free Gym membership and access to multiple sports and wellness facilities
- Company-provided parking
- Medical insurance after probation period
Journey to FP Markets:
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!
