The House of Mercier is excited to announce openings for German Speaking Technical Support Roles, available remotely from Greece. In this vital role, you will provide top-quality technical assistance to our German-speaking clients, addressing various inquiries and ensuring a superior user experience with our products. We are seeking motivated individuals who have a passion for technology and excel in customer service. Join our diverse and innovative team and deliver exceptional support from the comfort of your home!
Responsibilities
- Offer high-quality technical support to German-speaking customers through phone, email, and chat
- Diagnose and troubleshoot a variety of technical issues related to our offerings
- Guide customers on effective product utilization and provide practical solutions
- Accurately document all customer interactions and technical resolutions in our support database
- Work collaboratively with internal teams to escalate and resolve complex inquiries
- Stay informed on product updates and industry trends to enhance the support quality provided
- Engage in ongoing training to improve technical and product knowledge consistently
Requirements
- Fluency in German and English, both written and spoken; proficiency in additional languages is advantageous
- Prior experience in technical support or customer service, preferably in a tech-focused environment
- Strong analytical and problem-solving skills with keen technical aptitude
- Exceptional communication and interpersonal skills with an emphasis on customer satisfaction
- Experience with customer service software and support tools is a plus
- A collaborative team player who can also work independently in a remote setting
- A strong interest in technology and a dedication to continuous learning and personal development
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
