Patrique Mercier Recruitment is a leading recruitment agency focused on connecting talented individuals with exciting career opportunities in Greece. We are currently seeking a French Speaking Customer Experience Associate to join our remote team. In this vital role, you will be responsible for providing exceptional customer support to our French-speaking clients. Your fluency in French will be crucial in addressing customer inquiries, resolving issues, and ensuring a delightful experience. If you are passionate about delivering outstanding service and thrive in a flexible work environment, we would love to hear from you!
Responsibilities
- Deliver exceptional customer service through various channels, including phone, email, and chat
- Respond to customer inquiries promptly and accurately, ensuring a high level of satisfaction
- Effectively handle customer complaints and resolve issues efficiently
- Assist customers in understanding products and troubleshooting any challenges they face
- Maintain detailed records of customer interactions for quality assurance and improvement
- Collaborate with teammates to share insights and enhance service delivery
- Stay informed about product updates and industry trends to provide knowledgeable support
Requirements
- Fluency in French (both written and spoken) is essential
- Excellent communication and interpersonal skills
- Previous experience in customer service or a related field is preferred
- Strong problem-solving skills and a customer-oriented approach
- Ability to work independently and effectively in a remote setting
- Familiarity with high-quality consumer products is a plus
- Proficiency in customer relationship management (CRM) systems and digital communication tools
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
