Patrique Mercier Recruitment PT is delighted to offer a unique remote opportunity for a Portuguese Speaking Roadside Assistance Coordinator based in Greece. Our agency specializes in connecting skilled individuals with rewarding roles that utilize their language abilities and customer service expertise. In this position, you will play a crucial role in assisting Portuguese-speaking clients facing roadside emergencies by coordinating timely and effective assistance. Your strong communication skills and dedication to customer service will ensure that our clients receive the exceptional support they need in challenging situations. Join our dynamic team and contribute to enhancing customer experiences while working in a flexible and supportive environment.
Responsibilities
- Act as the main contact for Portuguese-speaking customers requiring roadside assistance
- Evaluate client needs and efficiently coordinate the provision of necessary assistance
- Maintain clear and empathetic communication with clients throughout the assistance process
- Work closely with service providers to ensure prompt and high-quality service delivery
- Document all client interactions and service requests accurately for tracking and reporting
- Gather and analyze customer feedback to identify opportunities for enhancing service quality
Requirements
- Fluency in Portuguese and strong proficiency in English; knowledge of additional languages is a plus
- Experience in customer service, ideally in a remote or support role
- Exceptional communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Proactive problem-solving skills with a focus on delivering excellent customer service
- Familiarity with automotive services or roadside assistance processes is advantageous
- Must be based in Greece and willing to work flexible hours, including evenings, weekends, and holidays
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....