Join Patrique Mercier Recruitment for an exciting opportunity as an Italian Speaking Emergency Roadside Assistance representative, working remotely from beautiful Greece! Our agency specializes in pairing talented individuals with top-notch employers in their native language. This flexible role is perfect for those who are passionate about helping others and thrive in fast-paced environments. As a vital part of our team, you will respond to emergency roadside assistance calls, providing support and guidance to customers in Italian while coordinating swift resolutions to their concerns. Whether you are sipping coffee in a quaint village or enjoying the sun on a Greek beach, this role offers a unique work-life balance.
Responsibilities
- Handle emergency calls with urgency and professionalism
- Communicate effectively in Italian, ensuring customers receive clear assistance
- Collaborate with service providers to arrange necessary support for clients
- Document interactions and solutions accurately in the system
- Maintain a composed demeanor, providing exceptional customer service during crises
- Engage in team discussions to enhance service delivery and improve processes
Requirements
- Fluency in Italian (spoken and written) is essential
- Strong communication skills with a customer-focused approach
- Previous experience in customer service or emergency assistance is advantageous
- Exceptional problem-solving abilities and calmness under pressure
- Ability to work remotely and independently
- Flexibility to work varying hours, including evenings and weekends
- Familiarity with digital tools and communication platforms
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
