Patrique Mercier Recruitment is a leading agency focused on connecting candidates with exciting job opportunities in Greece, catering to individuals who speak various native languages. We are currently seeking an enthusiastic Italian Speaking Customer Service representative for Electronics Companies for a remote position based in Greece. This role is perfect for individuals passionate about technology and dedicated to delivering exceptional customer service. You will play a critical role in assisting customers with their inquiries, troubleshooting issues related to electronic products, and providing comprehensive support to ensure a positive experience. Your fluency in Italian will be essential as you communicate with clients and help them navigate their electronics-related needs from the comfort of your own home.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Assist customers with inquiries regarding electronic products and their features
- Effectively resolve customer complaints and technical issues in a professional manner
- Guide customers through product setup, troubleshooting, and use
- Provide accurate information about products, pricing, and promotions
- Maintain detailed and organized records of customer interactions
- Work collaboratively with colleagues to enhance service delivery and customer satisfaction
Requirements
- Fluency in Italian (both spoken and written) is necessary
- Strong communication and interpersonal skills
- Experience in customer service or a related field is preferred
- Excellent problem-solving capabilities with a focus on customer satisfaction
- Ability to work independently and as part of a virtual team
- Interest in electronics and technology products is highly advantageous
- Proficient in using digital communication tools and customer management software
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )