Patrique Mercier Recruitment is a leading agency focused on connecting top talent with exceptional career opportunities across Greece. We are currently looking for an Italian Speaking Customer Experience Associate to join our remote team. In this role, you will play a pivotal part in enhancing our customers' experiences by delivering unparalleled support from the comfort of your own home. Your ability to communicate effectively in Italian will allow you to assist customers with their inquiries, troubleshoot issues, and ensure every interaction leaves a positive impression. If you're enthusiastic about providing excellent customer service and enjoy working in a flexible, remote environment, we would love to hear from you!
Responsibilities
- Provide exemplary customer service through phone, chat, and email communication
- Respond to customer inquiries and resolve issues with accuracy and efficiency
- Assist customers in understanding our products and guiding them through any complications
- Document all customer interactions thoroughly and provide necessary feedback
- Collaborate with remote team members to share customer insights and enhance service delivery
- Remain knowledgeable about product offerings and updates to assist customers effectively
Requirements
- Fluent in Italian (verbal and written) is essential
- Exceptional communication skills and a friendly demeanor
- Experience in customer service or similar roles is advantageous
- Strong analytical and problem-solving skills with a customer-centered mindset
- Ability to work independently and adapt to a remote working environment
- Familiarity with consumer products and high-quality service standards is a plus
- Proficient with CRM software and remote communication tools
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
