Join Patrique Mercier Recruitment Nordic as an Italian Speaking Technical Support Specialist for Customers, where you will work remotely from Greece. This role offers a unique opportunity to apply your technical expertise while assisting Italian-speaking clients in resolving their technology-related issues. Your role will be pivotal in delivering exceptional customer service, ensuring that every customer's needs are met with professionalism and care. If you're eager to take on new challenges in a dynamic environment, this position is for you!
Responsibilities
- Assist Italian-speaking customers with technical queries via phone, email, and chat
- Troubleshoot consumer electronics and software issues effectively
- Provide clear and concise guidance to customers throughout the problem-solving process
- Document customer interactions and resolutions accurately in the support system
- Collaborate with team members to improve customer satisfaction and overall support quality
- Identify common issues and escalate them to the relevant teams for prompt resolution
Requirements
- Fluency in Italian (both written and spoken) is mandatory
- Previous experience in a technical support role is an advantage
- Strong analytical and problem-solving abilities
- Excellent communication skills and a customer-centric mindset
- Ability to work effectively in a remote environment
- Familiarity with troubleshooting techniques for various technology products is beneficial
- Self-motivated with the ability to work independently and manage time wisely
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
