Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Czech Speaking Emergency Roadside Assistance representative to work remotely from Greece! We are committed to connecting skilled professionals with leading employers in their native languages. In this role, you will provide crucial support to customers in need of roadside assistance, ensuring that they feel heard and cared for during stressful moments. This remote position is perfect for individuals who are passionate about helping others and excel in fast-paced environments. Experience the beautiful landscapes and vibrant culture of Greece while working from the comfort of your home!
Responsibilities
- Respond to emergency roadside assistance calls with empathy and urgency
- Communicate effectively in Czech, providing clear instructions and support
- Coordinate with local service providers to facilitate timely solutions for clients
- Accurately document all interactions and resolutions in the systems
- Maintain a calm and professional demeanor while assisting customers under pressure
- Collaborate with team members to enhance service delivery and customer experience
Requirements
- Fluency in Czech (spoken and written) is mandatory
- Strong customer service skills and ability to communicate effectively
- Previous experience in customer service or emergency response is an advantage
- Exceptional problem-solving skills and ability to remain composed during crises
- Experience with remote work environments is beneficial
- Flexibility to work various hours, including evenings and weekends
- Familiarity with digital communication tools and software applications
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
