Patrique Mercier Recruitment is delighted to announce an opening for Nordic Speaking Support for Social Media - Instant Messaging, available remotely within Greece. In this role, you will provide vital support to users through instant messaging, helping them navigate their social media experiences with ease. Your responsibilities will include addressing questions, resolving issues, and ensuring users feel supported and informed. This opportunity is perfect for language enthusiasts who are familiar with social media dynamics and enjoy assisting customers. If you're ready to leverage your Nordic language skills in a dynamic environment, we encourage you to apply!
Responsibilities
- Engage with customers via instant messaging on social media platforms in a Nordic language
- Efficiently troubleshoot customer inquiries while maintaining a friendly and professional communication style
- Guide users in optimizing their experience on social media platforms
- Document interactions to identify trends and improve service quality
- Stay updated on social media trends and features to provide informed support
- Collaborate with team members to enhance customer service delivery
Requirements
- Fluency in a Nordic language (Danish, Swedish, Norwegian, Finnish) is essential; English proficiency is a plus
- Exceptional communication and interpersonal skills
- Previous experience in customer service or a similar role is desirable
- Comprehensive understanding of social media platforms and instant messaging applications
- Strong problem-solving skills with a focus on user satisfaction
- Able to work independently and thrive in a remote work environment
- Eagerness to learn and adapt to new technologies and processes
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
