Patrique Mercier Recruitment Nordic is looking for a Nordic Speaking Technical Support Specialist for Customers, offering a fantastic remote work opportunity in Greece. In this role, you will assist Nordic-speaking clients with their technical queries and issues, providing top-tier support and ensuring customer satisfaction. If you thrive in a fast-paced environment and are passionate about technology, this could be the perfect role for you!
Responsibilities
- Deliver exceptional technical support to Nordic-speaking customers via phone, email, and chat
- Troubleshoot a variety of consumer technology issues efficiently
- Guide customers through potential solutions and provide clear, concise instructions
- Maintain detailed records of customer interactions and issue resolutions
- Collaborate with other support team members to enhance service quality and customer satisfaction
- Identify patterns in customer inquiries and contribute to process improvements
Requirements
- Fluency in a Nordic language (Swedish, Finnish, Danish, or Norwegian) is essential, along with good English skills
- Experience in technical support or a related IT role is highly desirable
- Strong analytical and problem-solving skills
- Excellent communication abilities, with a focus on customer service
- Capability to work independently in a remote setting
- Familiarity with customer support systems or CRM tools is a plus
- Self-motivated, reliable, and able to manage time effectively
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
