Patrique Mercier Recruitment is a leading agency specializing in connecting talented candidates with exceptional job opportunities in Greece. We are currently seeking a Nordic Speaking Customer Service representative for an International Airline for a remote position based in Greece. This role is perfect for individuals who are passionate about travel and are dedicated to providing exceptional customer service. You will be the first point of contact for customers, assisting them with inquiries related to flights, bookings, and travel assistance. Your ability to communicate fluently in a Nordic language will be essential in ensuring that our customers receive the best service possible. If you thrive in a fast-paced environment and want to be part of a team that values excellence, we encourage you to apply!
Responsibilities
- Provide high-quality customer service via phone, email, and chat
- Assist customers with inquiries regarding flight information, reservations, and policies
- Efficiently handle and resolve customer complaints and issues
- Guide customers through the booking process and provide essential travel information
- Maintain accurate records of customer interactions in the CRM system
- Work collaboratively with colleagues to enhance the customer experience
Requirements
- Fluency in a Nordic language (such as Danish, Swedish, Norwegian, or Finnish) is essential
- Strong communication and interpersonal skills
- Previous experience in customer service or a related field is preferred
- Excellent problem-solving skills with a focus on customer satisfaction
- Ability to work independently and as part of a remote team
- Interest in travel and knowledge of airline operations is a plus
- Proficiency in using digital communication tools and customer management software
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
