Thanos Hotels & Resorts is currently seeking to recruit a Receptionist for the Amyth of Nicosia Hotel.
Job Role
Responsible for attending to guests and dealing with inquiries and special requests.
Duties & Responsibilities
- Assists with the checking in of guests as per existing Front Office policies and regulations
- Answers the telephone, screens and directs calls
- Takes and relays messages to guests correctly and promptly
- Provides requested information to callers
- Greets people entering the hotel
- Directs guests or any other visitors to the correct department
- Deals with queries from both the public and hotel guests
- Performs general administrative and clerical support
- Receives and sorts mail and deliveries
- Schedules any necessary appointments
- Ensures that Reception area is kept clean and tidy at all times
- Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
- Informs guests of hotel and general information regarding restaurants etc
- Offers wake up services, orders taxi transfers as and when required.
- Able to operate the telephone call center
- Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
- Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
- Perform any other relevant duties assigned by the Front Office Manager
Requirements
- Previous experience as a Receptionist at a 5* Hotel
- Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
- Pleasant, honest and friendly personality
- Ability to work in a fast pace environment and cope under pressure
- Computer Literate
- The ability to cope under pressure
- Problem-solving ability, to resolve issues as they arise
- Excellent interpersonal skills in handling staff relations and/or guest complaints
What we offer
- Attractive remuneration package
- Provident Fund
- Staff discounts at Hotels & Kult Boutiques
- Free meals on duty
- Employee Appreciation Program and Reward Scheme
- Great work-life balance
- Comprehensive new staff induction programmes
- Group-wide professional development opportunities across countries and properties
- Continuous training opportunities
If you are interested in joining Thanos Hotels & Resort, please click APPLY or call (+357) 26885410 for more info.
