Thanos Hotels & Resorts is seeking to recruit a Host/Hostess for the Amyth of Nicosia Hotel.
Job Role
- Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards.
- Greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into a log, show Guests to their table and bid Guests farewell as they leave.
- Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive.
- Performs light housekeeping duties such as cleaning/polishing glasses and menus.
- As a member of an energetic team, Host/Hostess may also need to answer phones and take reservations.
Duties & Responsibilities
- Upon starting the shift the host/ess reviews the reservations, follows up on double bookings in different outlets and checks all special occasions and amenity requests (flowers/cakes etc.).
- Communicates reservations to the service staff in order to prepare the tables accordingly.
- Informs the restaurant manager or head waiter about special occasions and amenity requests.
- Is able to communicate with the guests in a minimum of two languages fluently (local language and English).
- Has an in-depth knowledge about the menus (food and beverage) and the weekly restaurant program and is well informed about hotel procedures.
- Escorts guests to tables, assists with chair seating. May offer an aperitif and/or water/drink (subject to restaurant standards) and wishes the guest a pleasant evening.
- Informs respective waiter about the name and room number of the table and, if appropriate, about aperitif or drink order.
- Ensures full guest satisfaction upon the departure of the guests.
- Maximises employee productivity and morale, whilst consistently maintaining discipline following hotel guidelines and legislation as directed by the Restaurant Manager.
- Takes pride in a professional appearance and adheres to grooming and verbiage standards.
- Reports all accidents, health and safety hazards to the head waiter or Restaurant Manager immediately.
- Executes other duties as may be assigned by a supervisor from time to time due to operational needs.
- Promotes the restaurant in different areas of the hotel as well as other areas (restaurants, bars, social meetings, sales calls) in Paphos.
Requirements
- Previous experience as a Host/Hostess at a 5* Hotel
- Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
- Pleasant, honest and friendly personality
- Ability to work in a fast pace environment and cope under pressure
- Computer Literate
- To be quality driven and critical of all aspects of the food and beverage operation in order to guarantee the highest level of creativity and productivity within the organization
- The ability to cope under pressure
- Excellent interpersonal skills in handling guest complaints
What we offer
- Attractive remuneration package
- Provident Fund
- Staff discounts at Hotels & Kult Boutiques
- Free meals on duty
- Employee Appreciation Program and Reward Scheme
- Great work-life balance
- Comprehensive new staff induction programmes
- Group-wide professional development opportunities across countries and properties
- Continuous training opportunities
If you are interested in joining Thanos Hotels & Resort, please click APPLY or call (+357) 26885410 for more info.
