Your main purpose
Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System
Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management
Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems
Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications
Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy
Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards
What will you bring?
Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry
Fluency in Spanish and English
A degree or diploma in Tourism or Hospitality is beneficial
Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous
Excellent verbal and written communication abilities, particularly in customer-facing scenarios
Flexible and adaptable
