Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Czech Speaking Roadside Assistance Agent to work remotely from Greece! Our agency is committed to connecting skilled professionals with esteemed employers who appreciate linguistic talents. In this role, you will be the key support for customers experiencing roadside issues, providing prompt and effective assistance in Czech. If you are an excellent communicator with a dedication to customer service, this remote position allows you to help others while enjoying the flexibility of working from home in a beautiful country.
Responsibilities
- Respond quickly and professionally to roadside assistance requests from Czech-speaking customers
- Provide clear and effective communication to understand customer needs and offer appropriate solutions
- Coordinate with local service providers to ensure timely assistance for customers in need
- Document all customer interactions and solutions accurately within the system
- Maintain a high level of professionalism and composure during high-pressure situations
- Collaborate with team members to continually improve the quality of service and customer satisfaction
Requirements
- Fluency in Czech (both spoken and written) is required
- Strong communication and customer service skills
- Previous experience in customer service or roadside assistance is preferred
- Excellent problem-solving abilities with a customer-centric approach
- Experience working in a remote setup is an advantage
- Flexibility to work various shifts, including evenings and weekends
- Familiarity with digital communication tools and software applications
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
