Grow-Talent.com is working with a leading investment firm. We are looking to recruit an Arabic-speaking Customer Support Agent for their team.
Position: Customer Support Agent
Location: Limassol, Cyprus
Work model: hybrid
Salary: Base
DUTIES AND RESPONSIBILITIES:
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customers needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and actions taken
- Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
- Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures
REQUIREMENTS:
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Native/ fluency in Arabic and English (at least B2 level), both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on weekly rotating shifts (morning/ afternoon/ night)
BENEFITS:
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Companys Group Discount Scheme
- Free Parking
- Inhouse fitness room with classes
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth
