Our client, a dynamic Events Management company and leading Marketing Agency who brings unparalleled expertise to the online trading, fintech and financial services industries, is looking to recruit a dynamic
Senior Account Manager to join their Marketing team.
Main responisibilities include:
- Manage relationships with clients, acting as the primary point of contact for day-to-day communication.
- Oversee the execution of marketing services, such as PR and email campaigns, to ensure timely and high-quality delivery.
- Collaborate with other departments, including content and design, to ensure all deliverables meet both client expectations and agency standards.
- Work with clients to establish project timelines and ensure projects are delivered within specified constraints.
- Proactively identify and address issues or concerns during project delivery, ensuring prompt resolution while keeping clients informed of progress and necessary changes.
- Identify potential avenues for expanding business with existing clients by recognising upselling and cross-selling opportunities, and promptly communicate them to the reporting manager.
- Prepare and present regular reports to clients and reporting managers, providing transparent updates on project status and key milestones.
- Ensure client satisfaction by addressing concerns, delivering exceptional customer service, and proactively identifying ways to add value to the client's business
Requirements
- Bachelor's degree in marketing, communications, or a related field
- 2+ years of experience in account management, preferably in a marketing agency
- Proven ability to manage multiple clients and projects simultaneously, while maintaining strong attention to detail
- Excellent communication skills, with the ability to build rapport and credibility with clients and internal stakeholders
- Strong problem-solving skills, with the ability to think creatively and strategically to solve client challenges
- Proficient in Microsoft Office, and project management tools
- Familiarity with marketing and advertising technologies, including CRM, marketing automation, and social media platforms.
Personal Attributes
- Excellent interpersonal, communication, and public speaking skills
- Ability to work independently on assigned duties
- Ability to manage a variety of priorities while meeting deadlines
Benefits
- An attractive remuneration package based on experience and qualifications
- Annual Discretionary Bonus
- Medical insurance coverage
- Maternity & Paternity Benefits
- 21 days of annual leave, paid Sick leave, long weekend leave
- Training, Learning & Development Opportunities
- Flexible working hours
- Complementary lunch at the office
- Laptop
- An inspiring work environment with ambitious and enthusiastic colleagues
