The House of Mercier is excited to invite you to join our dynamic Italian Support Team in Greece, with comprehensive relocation assistance! This amazing opportunity allows you to embrace a new lifestyle while leveraging your Italian language skills in a supportive and engaging environment. As a vital member of our team, you will ensure that our Italian-speaking customers receive outstanding support and service, enhancing their overall experience with our brand.
Responsibilities
- Provide exceptional customer support in Italian through various communication channels, including phone, email, and chat
- Assist customers by addressing inquiries and resolving issues related to our products and services
- Manage customer complaints professionally, focusing on effective resolution and customer satisfaction
- Document all customer interactions thoroughly to maintain accurate records for future reference
- Collaborate with internal teams to escalate complex issues and ensure timely solutions
- Stay updated on product knowledge and industry trends to provide knowledgeable assistance
- Participate in projects aimed at improving customer experience and increasing brand loyalty
Requirements
- Fluency in Italian and English, both written and verbal
- Previous experience in customer service or support roles is preferred
- Excellent communication skills with a commitment to providing exceptional customer care
- Able to effectively manage and resolve customer complaints in a timely manner
- Strong organizational skills and attention to detail in documenting interactions
- Willingness to relocate to Greece and embrace a new culture
- A proactive, team-focused attitude with a dedication to improving customer satisfaction
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
