The House of Mercier is excited to announce a fantastic opportunity for Italian-speaking candidates to join our team in Greece, complete with relocation benefits. This role is perfect for individuals who are eager to enhance their careers while experiencing the rich culture and beauty of Greece. As part of our dynamic team, you will assist Italian-speaking clients with their inquiries, providing them with exceptional service and support. If you are ready for a new adventure in a vibrant environment, we would love to have you on board!
Responsibilities
- Deliver outstanding customer service to Italian-speaking clients via phone, email, and chat platforms
- Assist clients with inquiries about products and services, ensuring their needs are met effectively
- Handle customer complaints and feedback with professionalism, striving for positive resolutions
- Document all customer interactions accurately and follow up on open issues to ensure satisfaction
- Collaborate with team members and other departments to enhance service delivery
- Stay informed about product offerings and industry trends to provide relevant advice to clients
- Meet and exceed performance metrics related to customer satisfaction and service efficiency
Requirements
- Fluency in Italian and English; knowledge of additional languages is a plus
- Experience in customer service or similar roles is preferred
- Strong communication skills and a customer-centric mindset
- Excellent problem-solving abilities and adaptability in fast-paced environments
- Self-motivated with the ability to work independently and as part of a team
- Willingness to relocate to Greece and immerse yourself in a new cultural experience
- Flexibility to work various shifts, including weekends and holidays as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
