The House of Mercier is thrilled to offer a position for an Italian Speaking Customer Support Representative specializing in fitness technology, available remotely from Greece. In this vibrant role, you will be responsible for providing outstanding support to our clients regarding our cutting-edge fitness technology products and services. Your fluency in Italian will enable you to create personalized and engaging experiences, helping customers achieve their fitness aspirations.
Responsibilities
- Assist customers in Italian through multiple communication channels, including phone, email, and chat, addressing inquiries related to fitness technology products
- Guide users in troubleshooting technical issues and offer insights into utilizing their fitness devices effectively
- Manage customer complaints and feedback professionally, aiming for prompt resolution and maintaining high satisfaction levels
- Document customer interactions comprehensively, maintaining accurate records of inquiries and responses
- Collaborate with technical teams to escalate complex issues and ensure efficient resolutions
- Stay informed about the latest trends in fitness technology and product offerings to provide knowledgeable assistance
- Contribute to initiatives focused on enhancing the overall customer experience and engagement with our fitness products
Requirements
- Fluency in Italian and English, both written and spoken
- Prior experience in customer support, preferably in fitness technology or similar industries, is a plus
- Exceptional communication skills with a strong commitment to customer service excellence
- Ability to troubleshoot technical issues and provide effective guidance to customers
- Familiarity with fitness technology products and customer service platforms is advantageous
- Self-motivated and comfortable working remotely in a dynamic environment
- A proactive team player dedicated to improving customer satisfaction and engagement
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
