Onboarding Officer
Limassol, Cyprus
The Onboarding Officer will play a crucial role in welcoming new clients to our platform and ensuring a smooth transition during the initial setup phase. As the primary point of contact for new customers, the Onboarding Officer will be responsible for guiding clients through the onboarding process, addressing any inquiries or concerns, and providing exceptional customer service.
Responsibilities:
- Manage Onboarding Process: Oversee the end-to-end onboarding process for new clients, including gathering necessary documentation and verifying information.
- Conduct Due Diligence: Perform thorough due diligence (KYB/AML) to verify the identity and legitimacy of business clients.
- Documentation Management: Ensure accurate and up-to-date documentation records of all clients for audit and regulatory reporting purposes.
- Regulatory Compliance: Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
- CRM Management: Maintain accurate records of client interactions and onboarding progress in our CRM system.
- Client Communication: Communicate effectively with clients to explain our services, answer questions, and address any issues that arise during the onboarding process.
- Collaboration: Collaborate with internal teams, including Customer Support and Technical Support, to coordinate efforts and streamline the onboarding experience.
- Process Improvement: Proactively identify opportunities to improve the onboarding process and enhance the overall customer experience.
- Administrative Support: Perform administrative tasks as required to support daily operations and ensure a smooth workflow.
Required Qualifications:
- Experience: Proven experience in conducting due diligence for onboarding within the financial services, fintech, payment industries, or an EMI environment, along with a background in customer service, client onboarding, or similar roles, preferably in the financial or technology sectors.
- KYB Knowledge: Strong understanding of KYB due diligence procedures.
- Education: Holder of a related Bachelor’s degree.
- Technical Proficiency: Proficiency in using CRM systems and other relevant software tools.
- Regulatory Knowledge: Knowledge of regulatory requirements related to payments and financial services is preferred.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage with clients and internal stakeholders.
- Organizational Skills: Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Customer-Centric Mindset: A passion for delivering exceptional service and building long-term relationships with clients.
