The House of Mercier is pleased to announce an exciting opportunity for a Spanish Speaking Customer Service Representative to work remotely from Greece. In this role, you will be the primary point of contact for our Spanish-speaking customers, providing exceptional support and assistance with their inquiries, product information, and service needs. Your fluency in Spanish and commitment to excellent customer service will help ensure that our clients have a positive and hassle-free experience. Join our dedicated team and be a vital part of delivering outstanding service!
Responsibilities
- Provide excellent customer service to Spanish-speaking clients through phone, email, and chat, addressing inquiries and resolving issues effectively
- Assist customers with product information, order processing, and any service-related requests
- Quickly and efficiently resolve customer inquiries, complaints, and feedback, ensuring a high level of satisfaction
- Maintain accurate records of customer interactions in the CRM system
- Work closely with internal teams to address customer concerns and improve overall service quality
- Stay informed on company policies, products, and industry trends to deliver accurate assistance
- Achieve and exceed performance metrics related to customer satisfaction and responsiveness
Requirements
- Fluency in Spanish and English, both written and spoken
- Experience in customer service or a related field is preferred
- Strong communication and interpersonal skills
- A proactive approach to problem-solving and addressing customer needs
- Ability to work independently and in a remote team environment
- Proficiency in customer service software and CRM systems
- Detail-oriented with excellent organizational skills
- Availability to work flexible hours, including weekends and holidays as necessary
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
