The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.
The General Manager reports directly to the Director of Operations a daily basis, and to the Company Owners as related to above on a weekly basis, or as needed.
Duties and Responsibilities
The General Manager’s core accountabilities are:
- LMA (Leading, Managing and holding people accountable)
- Liaison with Landlord
- Oversight and implementation of all business operations; activations, policies and procedures, hiring and firing, repairs & maintenance
- Maximizing company profitability with a target margin consistent with annual projections through budgeting, management of COGS and labor, and revenue building initiatives
- Responsible for all HR, Health & Benefits and Payroll matters including progressive discipline management
Demonstrate the Core Values of Gin & Luck:
- Curiosity: We learn and improve through active observation and creative problem solving.
- A.B.K.: We anticipate, prepare and execute with intention
- Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
- Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us
- Connection: We build relationships through intuition, empathy, and transparency
Teamwork & Communication:
- All management positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
- Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example.
- Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments.
- Maintain a reasonable response time for all communication. At minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response.
- Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements.
- Maintain a reasonable schedule with flexible availability. On days or nights off, be on call and ready to manage and respond to emergency situations.
