REQ12057 Doorman (Open)
Position Summary
The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.
Primary Responsibilities
- Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
- Posts in designated lobby position to ensure readiness to assist the guests
- Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
- Handles guest requests / inquiries in a professional and helpful manner
- Ensures smooth arrival and welcomes all guests with a smile
- Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom
- Directs traffic at the porte-cochere and assists with valet parking when appropriate
- Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice
- Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
- Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained
- Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
- Adheres to all Company policies and procedures
- Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
- Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
- Performs other reasonable job duties as assigned by supervisors from time to time
Key Performance Indicators
- Excellent knowledge of all products and services offered by City of Dreams Mediterranean
- Continuous progress of Technical Skills
- Positive Customer Feedback
Qualifications
Experience
- Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry
Education
- High school diploma or equivalent professional training
Skills / Competencies
- Excellent interpersonal and customer service skills
- Professional written communication skills
- Excellent command of Greek and English
Personal Competencies
- Achieves agreed objectives and accepts accountability for results
- Displays a high commitment to delivering results
- Leads others to achieve business objectives
- Communicates effectively
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
