The House of Mercier is thrilled to announce a vacancy for the position of Italian Speaking Video Streaming Support, offering the flexibility to work remotely from Greece. In this vital role, you will provide exceptional customer service to our Italian-speaking users, assisting them with inquiries and technical issues related to our video streaming platform. If you're passionate about technology and enjoy helping others, this is a fantastic opportunity!
Key Responsibilities
- Deliver outstanding customer support to Italian-speaking clients via email, phone, and live chat
- Troubleshoot and resolve technical issues associated with account management and streaming services
- Guide customers in navigating the platform's features to enhance their streaming experience
- Maintain accurate records of customer interactions, inquiries, and resolutions
- Stay updated on new features, content offerings, and updates related to the streaming service
- Collaborate with technical teams to escalate and resolve complex customer issues as needed
- Gather customer feedback to assist in improving our service and platform usability
Requirements
- Fluent in Italian and proficient in English, with excellent written and verbal communication skills
- Prior experience in customer support is preferred, particularly in technology or video streaming sectors
- Strong problem-solving skills and a keen ability to troubleshoot technical issues
- Knowledge of customer service tools and platforms is an advantage
- A proactive team player who is capable of working independently in a remote environment
- A genuine interest in video streaming technology and the entertainment industry
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
