Become a valued member of Patrique Mercier Recruitment ES as a Nordic Speaking Customer Experience Specialist in our remote position based in Greece! We are on the lookout for passionate individuals fluent in Nordic languages who are dedicated to providing top-notch customer support.
In this exciting role, you will connect with Nordic-speaking clients, assisting them with their inquiries and ensuring a seamless customer journey. Your tasks will include troubleshooting, providing detailed product information, and creating positive interactions—all from the comfort of your home.
Your Responsibilities
- Deliver exceptional customer support to Nordic-speaking clients via various communication platforms
- Effectively handle customer inquiries and complaints, ensuring a high level of satisfaction
- Document customer interactions and manage follow-up actions to improve service quality
- Collaborate with colleagues on enhancing customer experience strategies and solutions
- Engage in ongoing training to develop product knowledge and service skills further
Requirements
- Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) is mandatory
- Previous experience in customer service or a related field is advantageous
- Strong communication skills with an emphasis on empathy and understanding
- Ability to solve problems effectively and maintain close attention to detail
- Self-driven and capable of working independently in a remote setting
- Commitment to delivering high-quality service and ensuring customer satisfaction
- Flexibility to adapt to a dynamic work environment and collaborate remotely with a diverse team
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- . Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
