Patrique Mercier Recruitment ES is seeking dedicated Spanish Speaking IT Representatives to join our dynamic team remotely from Greece! This position is perfect for individuals with a passion for technology and a commitment to providing outstanding customer support. As a key member of our remote support team, you will assist Spanish-speaking clients with their technical inquiries, ensuring they receive prompt and effective assistance from the comfort of their own home.
Your Responsibilities
- Deliver exceptional IT support to Spanish-speaking customers through various communication channels, including email, phone, and live chat
- Quickly diagnose and effectively troubleshoot a variety of technical issues to ensure high customer satisfaction
- Educate clients on our products and services, guiding them on how to maximize their experience
- Maintain thorough records of customer interactions and solutions to optimize service delivery
- Collaborate with team members to improve support processes and share best practices
- Engage in continuous learning to stay updated on product features and industry trends
Requirements
- Fluency in Spanish is required; knowledge of additional languages is a plus
- Strong technical skills and a proactive approach to problem-solving
- Previous experience in customer service or IT support is preferred but not mandatory
- Excellent verbal and written communication skills
- A self-motivated individual capable of working independently in a remote setting
- Commitment to providing exceptional customer service and effective issue resolution
- Willingness to learn and adapt in a fast-paced technology environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
