Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Receptionist to join its team. As a Receptionist, you are responsible for welcoming guests in a warm and friendly manner, addressing their concerns and special requests in a professional and personable manner. You communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests with care by following the company's SOPs. The Receptionist reports directly to the Front Office Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Welcome and greet guests in a friendly and professional manner
- Check-in and check-out guests, ensuring a smooth and efficient process
- Handle guest requests, inquiries, and complaints with professionalism and tact
- Manage reservations and ensure accurate and up-to-date information
- Coordinate with other hotel departments to meet guest needs
- Maintain a clean and organized front desk area
Requirements
- Prior experience as a Receptionist or in a customer service role is preferred
- Excellent communication and interpersonal skills
- Professional and friendly demeanor
- Ability to multitask and handle multiple phone lines
- Proficient in using computer systems and hotel software
- Knowledge of local attractions and services
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary and other benefits
- Advanced Opportunities for professional growth
- Accommodation (if necessary) and Board
- Transportation costs
- Participation in educational programs
