Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking an Assistant Front Office Manager to join its team. As an Assistant Front Office Manager, you will be responsible for managing and supervising the front office operations. Furthermore, you will guide staff members employed in the department, ensuring the front desk provides professional and friendly service to guests. You will handle guests' complaints, improving their experience and ensuring their satisfaction. You are liaising with all other hotel departments with care by following the company's SOPs. The Assistant Front Office Manager reports directly to the Front Office Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Provide exceptional customer service and maintain a courteous, professional demeanor at all times
- Assist in the day-to-day operation of the Front Office, ensuring smooth and efficient operations
- Manage staff schedules, ensuring operational needs are met
- Oversee guest check-ins and check-outs, ensuring accuracy and timely completion
- Handle guest complaints and resolve issues in a timely and professional manner
- Ensure adherence to all hotel policies and procedures, as well as all local and national regulations
- Conduct regular staff training and development programs
Requirements
- Minimum of 3 years of front office experience in a luxury hotel environment
- Bachelor's degree in Hospitality Management or related field preferred
- Strong leadership and supervisory skills, with the ability to effectively manage a team
- Exceptional problem-solving and decision-making abilities
- Effective communication and interpersonal skills
- Proficiency in MS Office and hotel operating systems
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary and other benefits
- Advanced Opportunities for professional growth
- Accommodation (if necessary) and Board
- Transportation costs
- Participation in educational programs
