In Collaboration, we are excited to partner with a leading investment firm in the search for a passionate Arabic-speaking Customer Support Agent to join their dynamic team in Limassol, Cyprus! If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you!
Position: Customer Support Agent
Location: Limassol, Cyprus
Work Model: Hybrid
Salary: Competitive Base Salary
What You’ll Do:
- Customer Engagement: Manage company chats, emails, and calls, providing top-notch support to our clients and leads.
- Needs Assessment: Identify and assess customer needs to ensure satisfaction and effectively address their inquiries.
- Multi-Channel Support: Handle inquiries from new leads and existing clients through phone calls, chat, emails, and the client portal, ensuring timely and helpful responses.
- CRM Management: Keep detailed records of all communications and actions taken in our CRM system for accurate tracking and follow-up.
- Collaborative Problem Solving: Interact with other departments to resolve inquiries that require further investigation, sending tasks as necessary.
- Follow-Up Excellence: Proactively follow up with clients and schedule callbacks to guarantee optimal results and satisfaction.
- Team Player: Work independently and collaboratively, adhering to standard processes and procedures to maintain high service levels.
What You Bring:
- Customer Support Experience: Proven experience in customer support, with a passion for helping others.
- Industry Knowledge: Background in Forex or the financial markets is a plus, enhancing your ability to assist clients effectively.
- Language Proficiency: Native fluency in Arabic and at least B2-level proficiency in English, both verbal and written, allowing you to communicate clearly and effectively.
- Tech Savvy: Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, to manage communication and documentation.
- Communication Skills: Strong phone contact handling skills with active listening abilities to truly understand customer needs.
- Resilience: Ability to work under pressure and meet deadlines while maintaining a positive attitude.
- Flexible Schedule: Willingness to work on weekly rotating shifts (morning, afternoon, night) to accommodate business needs.
Why You’ll Love This Role:
- Competitive Compensation: Remuneration commensurate with your qualifications and experience, along with a 13th salary.
- Health & Wellness: Comprehensive medical insurance scheme and access to a provident fund for your peace of mind.
- Perks & Discounts: Enjoy the company’s group discount scheme and free parking for your convenience.
- Fitness Facilities: Stay active in our in-house fitness room, complete with classes to support your wellness goals.
- Modern Workspace: Work in a contemporary environment located centrally in Limassol, with easy access to the highway.
- Multicultural Team: Join a friendly, multinational environment that values diversity and fosters professional growth opportunities.
Embark on a rewarding career journey with us and be part of a team that is committed to excellence in customer support! 🌟 #CustomerSupport #InvestmentFirm
