In Collaboration, we are excited to partner with a leading financial services company to find an English-speaking Back Office Officer to join our vibrant Limassol team! If you are detail-oriented, passionate about customer service, and eager to contribute to a dynamic work environment, this opportunity is perfect for you.
Position: Back Office Officer
Location: Limassol, Cyprus
Employment Type: Full-time
Work Model: On-site
What You’ll Do:
- Client Onboarding: Open and register new client accounts in our company software, ensuring a smooth and efficient onboarding process.
- Compliance Checks: Conduct KYC (Know Your Customer) and due diligence checks to uphold our commitment to regulatory compliance.
- Activity Monitoring: Monitor client activity for AML (Anti-Money Laundering) compliance, helping to maintain a secure trading environment.
- Withdrawal Management: Oversee and facilitate client withdrawals, ensuring accurate approval and timely execution.
- Transaction Processing: Process and settle various transactions, including deposits, withdrawals, and internal transfers, with a keen eye for discrepancies.
- Documentation Handling: Provide account statements upon request and archive essential documents in our CRM, including agreements and contracts.
- Customer Support: Address customer complaints professionally, striving to enhance client satisfaction and retention.
- Document Maintenance: Keep client KYC documents up to date, ensuring all records are accurate and compliant.
- Team Support: Assist the team with other tasks as needed, contributing to a collaborative work environment.
What You Bring:
- Experience: A minimum of 1 year in a similar role within the financial services or Forex industry.
- Educational Background: A Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
- Language Skills: Fluency in English with strong communication skills; knowledge of additional languages such as Hebrew, Dutch, or Spanish is a plus.
- Technical Proficiency: Proficiency in Microsoft Office and CRM systems, with the ability to quickly learn new software.
- Self-Starter Attitude: Ability to work independently while also thriving in a team-oriented environment.
- Attention to Detail: A meticulous approach to tasks, with a strong focus on accuracy and results.
- Multitasking Skills: Excellent time management abilities, enabling you to juggle multiple responsibilities effectively.
- Certifications: CySEC Basic/Advanced certification is advantageous.
- Flexibility: Availability to work Monday to Friday, with rotating shifts between 10 AM - 07 PM and 02 PM - 11 PM.
What We Offer:
- Competitive Salary: An attractive remuneration package based on experience and qualifications.
- Health Benefits: Comprehensive private medical insurance to ensure your well-being.
- Professional Development: Ongoing training opportunities to enhance your skills and advance your career.
- Team Events: Engage in quarterly team events and regular corporate activities that foster camaraderie and teamwork.
- Wellness Perks: Access to sports activities and a corporate discount card for added benefits.
- Positive Environment: Become part of a dynamic, friendly team within a supportive and positive workplace culture.
Join us in this exciting opportunity to shape the future of financial services as our next Back Office Officer! 🌟 #BackOffice #FinancialServices
