Polish Speaking Technical Support Roles - Remote in Greece

TheHouseofMercier • Full-time • Remote (Ioannina, GR) • 3w ago

The House of Mercier is excited to offer Polish Speaking Technical Support Roles, available remotely from Greece. In this crucial position, you will deliver high-quality technical assistance to our Polish-speaking customers, ensuring they have a seamless experience with our products and services. We seek individuals who are passionate about technology, possess strong problem-solving capabilities, and are dedicated to providing excellent customer support. Join our vibrant team and play a key role in enhancing customer satisfaction from the comfort of your home!

Responsibilities

Provide effective technical support to Polish-speaking clients through various channels, including phone, email, and chat
Diagnose and resolve a wide variety of technical issues related to our product offerings
Educate customers on product features and best practices to ensure optimal use
Document all customer interactions and solutions accurately in our support database
Work collaboratively with internal teams to escalate and resolve complex technical inquiries
Stay updated on product changes and industry trends to provide informed support
Engage in continuous training to broaden your technical expertise

Requirements

Fluency in Polish and English, both written and spoken; knowledge of additional languages is a plus
Experience in technical support or customer service, particularly in technology-related fields
Strong troubleshooting skills with a solid understanding of technical concepts
Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
Familiarity with customer service software and support tools is desirable
A team-oriented mindset with the ability to work independently in a remote environment
A genuine passion for technology and a commitment to ongoing personal and professional development

Benefits