Customer Support Agent (Arabic)

TopTalent Recruitment Agency • Full-time • Limassol, CY • 2w ago

Position: Customer Support Agent (Arabic)

Location: Limassol, Cyprus

Work model: hybrid

Salary: Base

DUTIES AND RESPONSIBILITIES:

Effectively managing the company chats, E-mails and calls
Identifying and assessing customers needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and actions taken
Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures

REQUIREMENTS:

Proven customer support experience
Experience/background in Forex and the Financial Market is a plus
Native/ fluency in Arabic and English (at least B2 level), both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

BENEFITS:

Remuneration according to qualifications and experience
13th Salary
Medical Insurance Scheme
Provident Fund
Companys Group Discount Scheme
Free Parking
Inhouse fitness room with classes
Modern working space at a central and convenient location of Limassol close to the highway
Friendly multinational environment
Opportunities for professional learning and growth

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2