Operations Coordinator
Role:
• Coordinate a wide range of operational tasks across the Fintech, including;
• Assist clients via live chat and emails regarding payment and system queries.
• Liaise between payments team and clients to request payment-related information and documents.
• Supporting the customer during onboarding phase to ensure a smooth process.
• Perform diverse data entry tasks and generate comprehensive reports.
• Act as backup for processing manual payments and troubleshooting payment issues.
• Support with organising small client events and promoting the brand.
• Undertake ad-hoc tasks and contribute to creating documentation and agreements.
• Bringing ideas and suggestions to improve processes.
Requirements:
• Experience of Fintech operations, ie from an EMI or Payment Institution.
• Experience of dealing with B2B customers, rather then retail customers.
• Familiarity with KYC (Know Your Customer) and KYB (Know Your Business) processes.
• Experience of using any of: Intercom / Jira / SumSub.
• Proven experience in client communication via chat and email.
• Ability to adjust and adapt swiftly to varied tasks and responsibilities.
• Keen attention to detail.
What We Offer:
• Competitive salary.
• Strong experienced team to work within.
• Multiple group company growth opportunities.
