FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Junior Customer Support Specialist - English Speaking in Cyprus office - a certified Great Place to Work®.
This is a junior position ideal for young individuals with no prior experience, including fresh graduates, who are eager to start their career, learn new skills, and grow within fintech industry. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Customer Experience
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- A team player with excellent communication skills
- Fluency in English is essential
- Knowledge of additional language will be a advantage
- Ability to work shifts Monday - Friday 09:00 - 17:00 (during training) & 16:00 - 00:00 (fixed shift after training)
- Ability to work on public holidays and One Saturday & Sunday a month
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Full training to become a specialist in customer experience
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free Gym membership and access to multiple sports and wellness facilities
- Company-provided parking
- Medical insurance after probation period
Journey to FP Markets:
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!
