We seek to recruit IT Support Specialists on behalf of our clients a Forex company based in Nicosia.
Responsibilities
- Providing 1st and 2nd level IT on-site and remote support to employees in several countries.
- Supporting Windows systems and services: Desktops, Printers and Servers.
- Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
- Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.
- Diagnosing and resolving ongoing hardware/software issues.
- Carrying out periodic updates of the operating systems or applicable software.
- Effectively participating in local and global projects.
- Having responsibility for the maintenance and update of hardware inventories and software licenses.
- Managing local IT procurement.
- Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
- Maintaining users’ management in the company’s CRM system.
- Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
- Providing regular reports such as change requests, incident reports, etc.
- Maintaining a positive and helpful attitude for any incoming support requests.
- Undertaking any other related tasks assigned by management.
Required
- Bachelor’s degree in Computer Science or other related field.
- Excellent knowledge of the Greek and English languages, both verbal and written.
- 1-3 years of experience in a similar role.
- Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
- Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
- Knowledge of Office 365/Sharepoint//Azure AD/MDM is advantage.
- Good understanding of TCP/IP, roles of network appliances and services.
- Knowledge of VoIP Telephone system – Asterisk.
- Experience in writing technical documentation.
- Ability to understand and resolve network and performance related problems.
- Experience with Scripts & automation is advantage – PowerShell.
- Strong analytical and troubleshooting skills.
- Ability to work under pressure and meet tight deadlines.
- Self-motivated with an ability to work autonomously.
- Self and quick learner.
- Team player.
Main Benefits
- Competitive salary depending on skills and experience.
- Discretionary annual bonus.
- Hybrid working model.
- Group Medical Scheme.
- Provident Plan Scheme.
- Training opportunities.
- Friendly working environment.
