FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Junior Partners Relations Specialist (9am to 6pm Cyprus time, Monday - Friday) in Cyprus office - a certified Great Place to Work®.
As a Junior Partners Operations Specialist, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. This is an office-based job with opportunity to work 1 day from home and be flexible to work on day shifts, such as 12 pm to 8 pm, after probation period.
Reporting to: Head of Partners Support & Operations
Responsibilities:
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met
- Supporting and assisting all departments as required
Candidate profile:
- Fluency in English
- Preferable, but not required, fluency in other languages
- Previous experience in customer service - oriented jobs
- A team player with excellent communication skills
- Strong willingness to learn and develop new skills
- Driven and results orientated
- Strong negotiation skills
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Ability to work two shifts: 9:00 - 18:00, 12:00 - 20:00
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free Gym membership and access to multiple sports and wellness facilities
- Company-provided parking
- Medical insurance after probation period
Journey to FP Markets:
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
