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Head of Client Services

Alpha.Jobs • Full-time • Limassol, CY • 1w ago

Job Overview:

The Head of Client Services is responsible for overseeing and nurturing client relationships while ensuring the delivery of high-quality marketing services, with a strong emphasis on PR. This role requires a strategic leader who can manage complex projects, collaborate across departments, and drive business growth through exceptional client service and team leadership.

Key Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for clients, maintaining daily communication to understand their needs and foster long-term relationships.
Ensure high levels of client satisfaction by addressing concerns promptly and identifying opportunities to add value to their business.

Marketing Services Oversight:

Oversee the execution of marketing services with a focus on PR deliverables, ensuring projects are completed on time and meet quality standards.
Supervise the development of PR roadmaps and review PR reports prior to client distribution to ensure accuracy and quality.

Project and Process Management:

Establish project timelines in collaboration with clients and internal teams, ensuring deliverables are met within specified constraints.
Proactively identify and resolve issues during project delivery, ensuring transparent communication and swift resolution.
Monitor overall project progress and provide regular updates through detailed reports to both clients and management.

Cross-Departmental Collaboration:

Work closely with content, design, and other internal teams to ensure that all deliverables align with client expectations and agency standards.
Identify additional media opportunities for client PR packages, ensuring alignment with budget and cost constraints.

Team Leadership and Development:

Lead and manage the marketing client services team, including conducting mid-year and annual performance evaluations.
Foster a collaborative team environment focused on continuous improvement and professional growth.

Business Development:

Recognize upselling and cross-selling opportunities with existing clients and communicate these prospects to management for further action.
Prepare and present monthly reports summarising team achievements and identifying opportunities for growth to the Marketing Management team.

Requirements

Education:

Bachelor’s degree in Marketing, Communications, Business, Public Relations, or a related field. A master’s degree is a plus.

Experience:

Minimum of 5-7 years of experience in account management/client relations, marketing, or client services, preferably within an agency environment.
Proven track record in leading successful PR and marketing campaigns.
At least 2-3 years in a managerial or leadership role, overseeing teams and client portfolios.

Technical Skills

Client Relationship Management: Proven ability to manage and grow client accounts through proactive communication, value-driven service and trust-building.
Marketing & PR Knowledge: Strong understanding of marketing strategies, public relations deliverables, media outreach, and campaign planning.
Project Management: Skilled in creating and managing timelines, setting milestones, monitoring budgets, and ensuring on-time delivery of quality work.
PR Tools & Platforms: Familiarity with media databases, CRM platform and campaign reporting tools.
Cross-Department Coordination: Experience working with content, design,and production teams to align outputs with client expectations.
Report Writing & Presentation: Proficiency in preparing client reports, performance summaries, and business review presentations.
Analytical Thinking: Ability to interpret data, evaluate campaign performance, and make data-driven decisions.
Business Development Awareness: Competence in identifying upsell and cross-sell opportunities within client portfolios.

Personal Attributes

Leadership & People Management: Inspirational leader with a track record of motivating teams, fostering collaboration, and guiding professional development.
Strong Communicator: Clear, confident and persuasive in both written and verbal communication
Strategic & Solution-Oriented: Big-picture thinker with a proactive approach to resolving challenges and identifying opportunities for growth.
Detail-Oriented: Maintains high attention to detail, particularly in reviewing deliverables and ensuring consistency in client-facing work.
Adaptable & Resilient: Thrives in a fast-paced, evolving environment, maintaining focus and positivity under pressure.
Client-Centric Mindset: Committed to exceeding client expectations through reliability, responsiveness, and a deep understanding of their business needs.
Collaborative: Values teamwork and actively contributes to a culture of open communication, shared goals, and mutual respect.
Integrity & Accountability: Demonstrates professionalism, ownership of responsibilities, and a high level of trustworthiness.